Panasonic KX-FP200 - Manual (Page 80)

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KX-FP200
KX-FP195
Proof of Purchase ^
Panasonic FAX ADVAESSTAGE PROGRAM
Free pernee m¡ná¡
direeÈ from PanBmme
NO EXTRA COST
® 1-year limited warranty' parts & labor
a Toll-free help line
9 Free overnight replacemenF
and repair program
The Panasonic Fax Advantage Consumer Service Program.
Panasonic knows that if your fax machine is not up and running, neither
is your business. That’s why we created the Panasonic Fax Advantage
Program. Included at no extra cost with the purchase of a Panasonic
Fax Machine, the Fax Advantage Pr^ram can provide a free
replacement unit^ overnight if your original unit is in need of repair.
Here's how it works:
1. If you have a problem with your fax while it is covered by the one-
year limited warranty’, call our toll-free help-line at 1-800-HELPFAX.
2. Talk to one of our t^nical experts to diagnose your problem over
the phone.
3. If repairs are necessary and you are entitled to service under the
terms and cornfitions of the limited warranty’, we will send a refur­
bished replacement unit to you overnight or second business day
delivery, depending on the time of your call.
A second option available under our one-year limited warranty is to
mail-in or cari^-in your fax to one of our Regional Service centers,
where the unit will be repaired and returned to you.
Instructions
If you choose to receive a replacement unit under the Fax Advantage
Program, Panasonic will provide a replacement unit which will be
completely refurbished, quality-tested by Panasonic technicians and
indhridually hand-inspected before it is shipped to you. You virill keep the
replacement unit and send the original unit to us in the replacement
unit's box. UPS will pick up the unit at no charge to you, should it be
determined that you are entitled to warranty service. A proof-of-
purchase must be included vrith the returned product. Any unit that is
replaced by Panasonic and not shipped with proper prooi-of-purchase
by you will be subject to a minimum $100.00 charge. The original unit
must be property packaged in the same manner as the replacement
unit, utilizing the packing materials provided. Damage due to improper
or inadequate packing will be charged to you as an out-of-warranty
cost.
If our 1-800-HELPFAX technicians determine that your unit may be an
‘out-of-box failure’^ we will attempt to provide you with a factory-new
replacement unit^ You must ship a copy of your receipt with your origi­
nal unit to verify that you purchased the unit within 10 days prior to your
1-800-HELPFAX call.
Requirements
You must give our technicians a valid credit card number (Discover,
VISA, Master Card, or American Express/Optima). Product that is not
returned to Panasonic by 10 business days after shipment of the
replacement product will be charged to your credit card account at
Panasonic's Suggested Retail Price (see dealer for details). If your
original unit is not eligible for warranty service, your card will be
charged for the non-warranty repair of the unit at Panasonic’s current
rate for parís and labor and for any shipping charges associated with
this program. If you do not wish to pay out-of-warranty repair costs, you
wilt be responsible for returning the replacement unit to Panasonic and
for paying all shipping charges associated with this program inctudina
the overnight delivery of the replacement product to you, shipment of
the problem unit to Panasonic, shipment of the replacement unit back
to Panasonic and the return of your original unit back to you. Credit
status will be verified prior to sending the replacement product.
1. See dealer for limled warranty details.
2 . Replacement urrit is refinbished.
3. Replacerrwnt program excludes Puerto Rico artd is subject to terrrmation at any
time without advance notice.
4. “Out-of-box taSureT is an inoperable unit that was purchased no more than 10 days
prior to your 1-800-HELPFAX cal. and wouU otherwise pualify lor warranty service
under the terms and conditions of the limited warranty.
5. Panasonic reserves the right to send a refurbished unit.
Panasonic Consumer Electronics
Company, Division of Matsushita
Electric Corporation of America
One Panasonic Way, Secaucus,
New Jersey 07094
Panasonic Sales Company,
Division of Matsushita Electric of
Puerto Rico, Inc. (“PSC”)
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina,
Puerto Rico 00985
Printed in Malaysia PFQX1105ZA KF0497MK0®