Auditing service requests – Cisco OL-21636-01 User Manual
Page 262
11-12
Cisco IP Solution Center L2VPN and Carrier Ethernet User Guide, 6.0
OL-21636-01
Chapter 11 Deploying, Monitoring, and Auditing Service Requests
Auditing Service Requests
Figure 11-12
Task Logs
Step 5
Choose the log level from the drop-down list and click Filter.
The log levels are All, Severe, Warning, Info, Config, Fine, Finer, and Finest.
Step 6
Click Return to Logs.
Step 7
Click Close in the Task Logs window.
Auditing Service Requests
Each time a service request is deployed in the Cisco IP Solution Center (ISC), a configuration audit
occurs. You can view the results of these in configuration audit reports. Use configuration audits and
reports to verify that the network devices have the correct configuration for the services provided.
A configuration audit occurs automatically each time you deploy a service request. During this
configuration audit, ISC verifies that all Cisco IOS commands are present and that they have the correct
syntax. An audit also verifies that there were no errors during deployment.
The configuration audit verifies the service request deployment by examining the commands configured
by the service request on the target devices. If the device configuration does not match what is defined
in the service request, the audit flags a warning and sets the service request to a Failed Audit or Lost
state.
You can create audit reports for new or existing service requests.
•
Audit new services—This type of audit is for service requests that have just been deployed. The
audit identifies problems with the configuration files downloaded to the devices.
•
Audit existing services—This type of audit checks and evaluates the configuration of deployed
service requests to see if the service request is still in effect.
We recommend that you schedule a service request audit on a regular basis to verify the state of the
network provisioning requests.
This section describes how to manually generate a configuration audit and view the audit report.
To view a configuration audit report, perform the following steps.