Kofax Communication Server 9.1 - Manual (Page 57)

TC/WEB Tcweb_User_50112.Doc
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3.7.4 Creating or Editing a Greeting
3.7.5 Disable the Mobile (and Alternative Phone) Number for Some Greeting Profiles
3.7.6 Schedules
A schedule is a week-long calendar allowing the user
to specify when particular greetings should be
played. A greeting can be used in more than one
schedule.
Greetings are assigned to schedules via timeslots.
The different regions visible on a schedule are the
timeslots. Clicking on a timeslot activates a context
menu enabling a user to edit or delete the timeslot or
to edit the associated greeting.
Picture 124: Schedule editor
If a user clicks on the New Greeting or Edit
Greeting button, a form will be displayed allowing
the user to edit the properties of the greeting.
A greeting can be configured with several check
boxes:
Disable leaving messages:
When active, a caller who reaches the user
‟s mailbox
will hear the user‟s greetings, but will not have the
opportunity to leave a message.
Use different settings for internal
calls:
When active, the user can specify different greetings
for callers originating within the organization and
callers originating from outside the organization.
Picture 121: Greeting editor
Audio greeting:
The user has two possibilities for setting the audio
greeting that the caller will hear. The greeting either
can be recorded by a phone, or be uploaded as
standard audio file of type “.wav”
To record via phone, the user enters his/her phone
number in the Record via phone: field and
presses the Dial Number button. The application
will then dial the user‟s phone number and open a
new window. When the user picks up his/her phone,
the recording functionality will become active. Once
the message has been recorded it can be played
back immediately.
Picture 122: Recording a message
The user can disable the mobile phone (and
alternative phone) number for some greeting profiles.
It can be done from “VoiceSettings->Edit Greeting”
view in TC/WEB.
Picture 123: Disable a number for greeting