Requirement for free hard drive space, Registry access, Restarting the server – Kofax Document Exchange Server 2.5 User Manual
Page 10: Invalid drive path, Security settings for browsers
Kofax Document Exchange Server Installation Guide
Requirement for Free Hard Drive Space
Make sure that there is sufficient space on the hard drive for the database. A minimum of 25 GB is
recommended as an initial amount of free hard drive space for the database. Additional space will
be needed as the database grows. You can manage the database size by periodically purging old
records. Kofax Documentation Exchange Server can also block database requests if the free drive
space reaches a specified threshold. For information about freeing hard drive space, refer to the
Kofax Document Exchange Server Administrator’s Guide.
Kofax Document Exchange Server needs to modify the Registry during installation. If you are
using software that restricts changes to the Registry, turn it off while installing Kofax Document
Restarting the Server
Do not restart the server manually while the installation program is running. Restarting the server
will cause the installation to fail.
Invalid Drive Path
If you change the default path during installation, you must select an install path that includes a
valid local drive letter. The following error appears if you select a drive letter that does not exist.
You do not have write permissions to the chosen installation destination.
Using Kofax Document Exchange Server on a Virtual Machine (VM)
Kofax Document Exchange Server may not run properly on a VMware Virtual Machine when the
host computer has multiple processors, multiple cores, or hyperthreading enabled. The following
problems may occur:
When users attempt to download a PDF file, the following error appears.
KDE 16017 - Cannot download the document. Verify that document is not
locked by another process. If the document cannot be downloaded, have the
system administrator verify that the VRS component has been installed with
the Kofax Document Exchange Server.
If PDF is selected as the format for a destination file, scanned documents will not be sent to
that destination. This setting also affects documents scanned from Kofax Document Scan
Server. These documents may appear in Kofax Document Exchange without pages and
Workaround: Configure the VM as a dual virtual processor computer. If the problem continues,
set the BIOS of the host computer to turn off hyperthreading.
Security Settings for Browsers
If a browser is set to the highest security setting, Kofax Administration Console and Kofax
must be able to communicate with the server. Therefore, make Kofax Administration Console,