Regular maintenance and troubleshooting – Brother INTELLIFAX 900 User Manual
Page 94
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REGULAR MAINTENANCE AND TROUBLESHOOTING
LINE DISCONNECTED
The telephone line was disconnected by other party during the communication. Try calling the
other party to see what happened.
MACHINE ERROR XX and PRESS STOP KEY
Contact the Customer Service number listed on page 12-4.
NO RESPONSE OR BUSY
The number you called does not answer or is busy. You may also have reached a number that is
not connected to a fax. Check the number and dial manually by pressing HOOK key.
NOT REGISTERED
The One-Touch key or Speed-Dial number has no number assigned to it. You need to register a
phone number. (See page 4-4, 7.)
PRINTER FAULT and PRESS STOP KEY
The recording head has overheated. Then unplug the power cord and wait for 30 minutes.
RECORDING PAPER JAM
The recording paper is jammed. Remove the jammed paper. (See page 12-2, 3.)
REFILL PAPER CASSETTE
The recording paper is empty. You need to place the paper in the cassette. (See page 1-3.) The
cassette is not setting corectly. Try to re-set it. (See page 1-3.)
SCANNER ERROR
Try to clean scanner and white bar. (See page 11-2.)
If you still get the scanner error, please contact the customer service numbers listed on page 12-
4.
Other Problems
When Dialing Doesn’t Work...
You may have the wrong dialing mode. Change the TONE/PULSE setting. (See page 4-1.) You
may also want to check all the telephone line connections, such as to the handset and to the wall
jack. Check also that the power cord is connected. Check by pressing HOOK to see if dial tone is
heard.
Poor Copy Quality
Someone may complain that faxes they receive from you are faded. Your resolution setting may
be inappropriate. Try the FINE or SUPERFINE settings and try to call again. Also, it is possible
that your scanner is dirty. So, you should clean it. (See page 12-1.)
Vertical Streaks
You may get faxes with vertical streaks. Make a copy on your machine to see. If you get the same
results, the recording head on your machine may be dirty, or the sender’s scanner may be dirty.
Try cleaning the recording head. (See page 12-1.)
Horizontal Streaks
You may get a fax with horizontal streaks or with missing lines. This normally results from a poor
telephone connection. Ask the other party to send the fax again.
12-5