10 customer information – GMC 2012 Sierra User Manual

Page 524

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GMC Sierra Owner Manual - 2012 - CRC - 11/15/11

13-10

Customer Information

Services Provided

.

Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
GMC dealership. It is the
owner's responsibility for the
repair or replacement of the tire.
This service is limited to the
transfer of the vehicle to the
repair facility.

.

Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.

.

Lock-Out Service: Service to
unlock the vehicle if you are
locked out.

.

Battery Jump Start: Service to
jump start a dead battery.

.

*Emergency Messages:
Transmission of urgent phone
messages.

.

*Emergency Calls: Call for
emergency services.

.

*Dealership Location
Assistance
: Information
regarding addresses and
telephone numbers for GMC
dealers.

.

Emergency Towing: Tow to
the nearest dealer for warranty
service if the vehicle cannot be
driven.

If the vehicle is involved in an
accident during the commission
of a crime, administrative
violation, or breach of traffic
regulations, Roadside
Assistance will not provide
service. When the vehicle is
not accessible to be towed, all
maneuvers required to access it
will be at the owner's expense.

If the vehicle is in another city
outside of your residence,
Roadside Assistance is limited
to moving the vehicle to the
nearest dealer. If you would like
the vehicle moved to a different
dealer, you will be asked to
cover the difference in cost at
the time of the move.

If the vehicle cannot be received
by the nearest GMC dealer due
to scheduling conflicts, the
vehicle will be taken to a safe
place where it will remain for up
to 48 hours until it can be taken
to the dealer. If the storage costs
exceed the amount authorized,
the owner is responsible to pay
the difference at the time of
service. Contact Roadside
Assistance for more information
on authorized amounts.

.

*Trip Interruption: This service
is provided if you are prevented
from further usage of your
vehicle while traveling and it is
not possible for the nearest
GMC dealership to repair the
vehicle the same day, requiring
the vehicle to stay at the
dealership for a night or more.
If this happens, in addition to the
previously listed services and
prior to confirmation by the
dealership, you are entitled to
choose one of the following
alternatives, within the limits of

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