Interlogix TruPortal - Manual (Page 112)

Troubleshooting
100 TruPortal Software User Guide
Troubleshooting Schedules
If a schedule is not behaving as expected, review the following sections:
•
Creating Holiday Groups on page 38
•
Creating Schedules on page 40
•
Considerations for Schedule-Based Action Trigger Records on page 55
Error, Warning and Event Messages
Tamper States
The System Controller does not distinguish which of the four door input are in tamper state when it
logs tamper events. The real-time state of inputs in tamper can be viewed on the Monitoring >
Diagnostics page.
Power and Battery Events
System Controller Shuts Down on Battery Power
If the System Controller is operating on battery power only and the battery voltage drops below 10.2
volts, the System Controller will shut down until AC power is restored.
Backup Battery Events
Backup Battery Events occur when the backup battery voltage drops below certain thresholds.
Note: If the System Controller is powered exclusively off of a backup battery, it will shutdown
at 10.2V and the Cutoff and Not Detected events will not be generated.
Memory Battery Event
Event Code Event Description Cause
Event 14612 Backup Battery Critical Voltage falls below 11.4V, or rises above 10.2V
Event 14613 Backup Battery Cutoff Voltage falls below 10.2V, or rises above 9.0V
Event 14624 Backup Battery Low Voltage falls below 11.7V, or rises above 11.4V
Event 14625 Backup Battery Restored Voltage rises above 11.7V
Event 14649 Backup Battery Not Detected Voltage falls below 9.0V
Event Code Event Description
Event 14618 Memory Backup Battery Low