Interlogix TruPortal - Manual (Page 114)

Troubleshooting
102 TruPortal Software User Guide
Door Tamper Events
Door Tamper Alarm/Restored
Used to indicate tamper condition on any of the four door inputs - DR, RTE, TR, AUX. The
tamper alarm event is generated when a tamper condition is detected on any of the inputs, or
when TR is active. Additional tamper alarm events will not be generated for RTE, TR, and AUX
until all tamper conditions are resolved, however additional tamper alarm events will be
generated for DR while other tamper conditions still exist. The tamper restored event is only
generated when the tamper condition is resolved on all four inputs, and TR is inactive
Auxiliary Input Events
Auxiliary Output Events
“Objects Have Changed” Warning
From time to time, the local browser cache may become out of synchronization with the System.
When this happens, the User Interface will be disabled, and the warning message will appear.
Click the text of the warning to reload the page.
“NTP Sync Failed” Event
The ability to synchronization the System with an NTP server, as discussed in Setting the Date and
Time on page 15, requires that the System be able to access the NTP server via UDP port 123. If this
port is not open (for example, if it is blocked by a firewall), an “NTP Sync Failed” event will be
logged. Consult with the site network administrator to resolve this issue.
Event Code Event Description
Event 14633 Door Tamper Restored
Event 14632 Door Tamper Alarm
Event Code Event Description
Event 14640 Input Active
Event 14641 Input Tamper Alarm
Event 14642 Input Inactive
Event 4170 Input Disabled
Event Code Event Description
Event 10240 Output On
Event 11264 Output Off