Interlogix TruPortal - Manual (Page 115)

TruPortal Software User Guide 103
Video Player Errors
Video Player Errors
If problems displaying video are encountered, review Before You Begin on page 76 in addition to the
following information.
No Active Video Connections
This message appears on the Monitoring > Video page and the Event Detail pane of the Events page.
The message means either:
•
A camera device is not configured,
•
The System lost communication with a connected DVR/NVR, or
•
The video player is not installed, or is out of date. See Before You Begin on page 76.
Note: Video can only be viewed in Internet Explorer. Refer to the Release Notes for details.
If the error message is displayed when a camera icon next to an event is
clicked:
1. Click [Play Event Video].
2. Either the video is displayed or the video player is not installed. See Before You Begin on page
76.
3. If neither happens and the message persists, verify the DVR/NVR and camera are operating:
a. See Configuring Video Devices on page 33.
b. See Link Cameras to Devices to Track Video of Events on page 35..
If the error message is displayed when Monitoring > Video is selected:
1. Double-click the video pane displaying the error message.
2. If the video does not appear:
a. Select Monitoring > Video Layouts.
b. Select the video layout being viewed.
c. Make sure the correct camera is chosen for each drop-down list in each pane of the video
layout.
3. If the correct camera is not shown in the list, verify that the camera is added to the System
Administration > Devices page and operating:
a. See Configuring Video Devices on page 33.
b. See Add a Video Camera on page 34.
c. See Add Video Layouts on page 35.