Juniper Systems Allegro 2 User Guide - Manual (Page 96)

92 Allegro 2 Rugged Handheld Owner’s Manual
Warranty Repairs
To obtain warranty repair or service on the Allegro 2, submit
a repair order on our website at http://www.junipersys.com/
Juniper-Systems/support/Repairs or contact an authorized
repair center within the applicable warranty period.
Products returned for repair or service without proper
authorization may acquire an additional handling fee and/
or delay in the repair. The customer is responsible to prepay
all shipping costs when sending equipment to a repair
center. The repair center will return the repaired equipment
by the same method it was received with costs of shipping
prepaid.
Governing Law
This warranty is governed by the laws of Utah, U.S.A. and
excludes the United Nations Convention on Contracts for
the International Sale of Goods. The courts of Utah shall
have exclusive personal jurisdiction in case of any disputes
arising out of or in connection with this warranty.
Services and Materials Provided Under Warranty
„
Analysis of problem by service technician
„
Labor and materials required to fix defective parts
„
Functional analysis performed after repair
„
Repair turnaround within 10 working days of receipt
unless special circumstances exist
„
Shipping costs to return device to customer
Extended Warranties
The Allegro 2 can be warranted up to 5 years (including
the standard warranty period) through the purchase of an
extended warranty.
Extended warranties apply only to the Allegro 2, not battery
packs, media containing the Allegro 2 programs, desktop
computer programs, user documentation, and accessories.
Parts that are excessively worn are not covered under all
warranty plans. These may include, but are not limited to,
the keyboard elastomer and switch matrix, hand straps,
touchscreens, and connector modules.