Dell 7500 - Manual (Page 154)

E-6 Dell Inspiron 7500 System Reference and Troubleshooting Guide
To return products, you must call Dell Customer Service to receive a Credit Return
Authorization Number. Refer to Chapter 5, “Getting Help,” or the section titled
“Contacting Dell” in your system Help to find the appropriate telephone number for
obtaining customer assistance. To expedite the processing of your refund or credit,
Dell expects you to return the products to Dell in their original packaging within five
days of the date that Dell issues the Credit Return Authorization Number. You must
also prepay shipping charges and insure the shipment or accept the risk of loss or
damage during shipment. You may return software for refund or credit only if the
sealed package containing the diskette(s) or CD(s) is unopened. Returned products
must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables,
and other items included with a product must be returned with it. For customers who
want to return, for refund or credit only, either applications software or an operating
system that has been installed by Dell, the whole system must be returned, along
with any media and documentation that may have been included in the original
shipment.
This “Total Satisfaction” Return Policy does not apply to DellWare products,
which may be returned under DellWare's then-current return policy. In addition,
reconditioned parts purchased through Dell Spare Parts Sales in Canada are
nonreturnable.
Year 2000 Statement of Compliance for
Dell-Branded Hardware Products
Dell-branded hardware products shipped on or after January 1, 1997, are eligible
to carry the “NSTL Hardware Tested Year 2000 Compliant” logo by virtue of
formal testing with, and successful completion of, the National Software
Testing Laboratories (NSTL) YMARK2000 test.* Dell will treat a failure to pass the
YMARK2000 test as a covered event under Dell's warranty for the product, subject to
the normal warranty limitations.** For a complete copy of Dell's warranty, see the
product's documentation. Dell-branded hardware products will also recognize the
year 2000 as a leap year.
*The YMARK2000 standard tests the ability of system hardware and firmware to support the
transition to the year 2000 (and to recognize leap years, when appropriate, for years 2000
through 2009 inclusive) and not that of options, operating systems, or applications software.
Dell-branded hardware products that pass the YMARK2000 test conform to BSI-DISC
PD 2000-1.
** Except for this clarification of Dell's warranty for NSTL logo hardware, all other warranties,
conditions and remedies, express or implied, relating to year 2000 readiness or compliance are
disclaimed. To make a claim under this warranty for NSTL logo hardware, customers must
contact Dell prior to January 1, 2001. To make a claim, write to:
Dell Computer Corporation
P.O. Box 149258
Austin, Texas 78714-9258
Attention: Year 2000