Starting the dell diagnostics – Dell 7500 User Manual

Page 74

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Dell Inspiron 7500 System Reference and Troubleshooting Guide

The Dell Diagnostics provides a series of menus and options from which you choose
particular device groups or subtests. You can also control the sequence in which the
tests are run. The diagnostic device groups or subtests also have these helpful
features:

Options that let you run tests individually or collectively

An option that allows you to choose the number of times a device group or
subtest is repeated

The ability to display or print out test results, or to save them in a file

Options to temporarily suspend testing if an error is detected, or to terminate
testing when an adjustable error limit is reached

A Devices menu option that briefly describes each test and its parameters

A Config menu option that describes the configuration of the devices in the
selected device group

Status messages that inform you whether device groups or subtests were
completed successfully

Error messages that appear if any problems are detected

As long as the microprocessor and the input and output components of your
computer (the display or display, keyboard, CD-ROM/DVD-ROM drive, and diskette
drive) are working, you can use the Dell Diagnostics. If you are experienced with
computers and know what component(s) you need to test, select the appropriate
diagnostic device group(s) or subtest(s). If you are unsure about how to begin
diagnosing a problem, read the rest of this chapter.

Starting the Dell Diagnostics

To start the diagnostics, perform the following steps:

1.

Turn off the computer.

NOTICE: Before using the Dell Diagnostics Diskette, make sure to
write-protect the diskette.

2.

Insert the Dell Diagnostics Diskette into the diskette drive.

3.

Turn on the computer.

4.

When the boot screen appears, select 2 Start Computer with CD-ROM
Support
(Windows 98) or 1 EIDE Support (Windows NT).

5.

Type diags32 and press <Enter>.

The DIAGNOSTICS MENU appears (see Figure 3-1). The menu allows you to run
all or specific diagnostic tests or to exit to the MS-DOS prompt.

NOTE: Before you read the rest of this section, you may want to start the Dell
Diagnostics so that you can see it on the screen.

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