Warranty and service – Digital Audio Labs PowerShape 2.1 User Manual
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WARRANTY AND SERVICE
DIGITAL AUDIO LABS LIMITED WARRANTY
Digital Audio Labs warrants their products against defects in material and workmanship for a period of two years
from date of purchase. During this period, Digital Audio Labs will, at its option, repair the defective unit or replace
it with a new or rebuilt one.
The warranty does NOT cover:
• Damage due to abuse, misuse, or accident.
• Damage due to operation contrary to the instructions in the product instruction manual.
• Units on which the product serial number has been removed or altered.
• Units that have been serviced by unauthorized personnel.
All implied warranties, including warranties on merchantability and fitness, are limited in time to the length of this
warranty. Some states do not allow time limitations on implied warranties, so this limitation may not apply to you.
Digital Audio Labs' liability is limited to the repair or replacement of its product. Digital Audio Labs shall in no way
be held liable for incidental or consequential damages resulting from the use of their product or its software,
including, without limitation, damages from loss of business profits, business interruption, loss of business
information or other pecuniary loss. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
REPAIR POLICY
Please do not return the product without obtaining an RMA number first. Contact Digital Audio Labs at
to acquire an RMA number. Do not return the product to the place of purchase. Please
write the RMA number on the outside of the shipping carton. Any product sent to us without a valid RMA number
will be refused. Include the following with the product: a brief description of the problem, your name, return
shipping address, phone number and the RMA number. Do not include any accessories. DAL is not responsible
for any damage to or loss of the product during transit. We recommend that customers obtain a receipt and
tracking number for all packages shipped to us. Turnaround time on repairs is generally ten business days. If you
live outside of the United States, please contact your local distributor for warranty service.
Please return product to:
Digital Audio Labs
Attn: RMA Number
1266 Park Road
Chanhassen, MN 55317
USA
WARRANTY SERVICE
You will be required to pay the shipping charges when you ship your product to DAL. DAL will pay for return
shipping via UPS ground. We reserve the right to inspect any product that may be the subject of any warranty
claim before repair is carried out. For warranty service, we may require proof of the original date of purchase if
you have not registered your product with DAL. Final determination of warranty coverage lies solely with Digital
Audio Labs. Please refer to the warranty information included in this help file.
NON-WARRANTY SERVICE
If it is determined that the product does not meet the terms of our warranty, you will be billed for labor, materials,
return freight and insurance. There is a $50 USD minimum charge for materials and labor. Appropriate shipping
charges will be applied. We require payment in advance of repair by credit card; we accept Visa and Master Card.
In the event the charges are over the minimum charge, DAL will contact you and inform you of the cost of the
repair before any work is completed.
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