GAI-Tronics 300 Series RED ALERT Emergency Telephone Manual - Manual (Page 9)

P UB . 42004-438K
300 S ERIES E MERGENCY T ELEPHONE M ANUAL P AGE
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Non-Emergency Assistance Operation (Model 396-00 x )
1. Press the ASSISTANCE push button to place an immediate call to a pre-programmed assistance
telephone number; typically a dormitory, garage, or general assistance/information office).
2. The C ALL R ECEIVED W HEN L IT
indicator (LED) operates as follows:
 The indicator will begin to flash when the A SSISTANCE push button is pressed and will light
(steadily) when the telephone detects audio after the call is answered.
- or -
 The indicator will begin to flash when the A SSISTANCE push button is pressed and will light
(steadily) when the called party acknowledges receiving the call by transmitting a DTMF “#” or
“*” after answering the call.
3. Two-way hands-free conversation can now occur.
Receiving a Call
Each RED ALERT ® Telephone can be programmed to auto-answer an incoming call. When the
emergency telephone extension is dialed, the unit will automatically answer, generate a pair of triple
“beep” tones, and two-way, hands-free conversation can occur.
Disconnecting a Call
There are several methods by which a RED ALERT ® Emergency Telephone can both manually and
automatically disconnect calls. The disconnect methods include the following:
 Remote disconnect of an emergency call – Called party transmits either a “ ## ” or “ *99 ” DTMF
control command.
 Manual disconnect of an emergency call – Press the HELP push button approximately 15 seconds
after the initial activation.
NOTE: Pressing the HELP push button a second time within 10 seconds of initially activating the
call will have no effect on the telephone’s operation. This prevents an anxious or hurried user from
disconnecting the call prematurely (this feature can be disabled).
 Manual disconnect of a non-emergency call – Press the CALL or ASSISTANCE button a second
time.
 Automatic disconnect:
- All calls; loop current-drop disconnect
- All calls; maximum call duration timeout (configurable from 1 minute to 4.5 hours)
- All voice calls; call progress tones (i.e., busy signal/fast busy, or reorder, tone) and, when enabled,
dial tone.
Refer to the “Programming” section of this manual for factory defaults and available options.
Location Identification Code Dialing
The Location Identification Code feature enables the called party to quickly and easily locate the source
of the emergency call. When the calling individual presses the
HELP push button, the called party
(typically the security operator) presses the “*” button on their phone. The RED ALERT ® Telephone
detects the “*” signal and transmits a three-digit, DTMF, location identification code. This location code
can be displayed on a customer-provided DTMF decoder/display.
Please refer to the “Americans with Disabilities Act (ADA) Programming” section on page 37.