IHSE USA 238 Series Media Converter - Manual (Page 59)

Technical Support
2013-08-13
59
9 Technical Support
Prior to contacting support please ensure you have read this manual, and
then installed and set-up your Media- / DVI-Converter as recommended.
9.1 Support Checklist
To efficiently handle your request it is necessary to complete our checklist
for support and problem cases (
Download ). Keep the following information
available before you call:
 Company, name, phone number and email
 Type and serial number of the device (see bottom of device)
 Date and number of sales receipt, name of dealer if necessary
 Issue date of the existing manual
 Nature, circumstances and duration of the problem
 Involved components (such as graphic source/CPU, OS, graphic
card, monitor, USB-HID/USB 2.0 devices, interconnect cable)
including manufacturer and model number
 Results from any testing you have done
9.2 Shipping Checklist
1. To return your device, contact your dealer to obtain a RMA number
(Return-Material-Authorization).
2. Package your devices carefully, preferably using the original box.
Add all pieces which you received originally.
3. Note your RMA number visibly on your shipment.
Devices that are sent in without a RMA number cannot be accepted. The
shipment will be sent back without being opened, postage unpaid.
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