Metro 1800 Series Mobile Workstation - Manual (Page 37)

Metro TM 1800 Series Mobile Workstation Operations Manual, L01-503 37
InterMetro Industries Corporation
Troubleshooting
Use the tips in this section as a guide. They include solutions to the simplest problems as well
as things to observe when trying to diagnose problems.
Consider the following:
• If a problem occurs while you're working, stop immediately. If you continue, you may
lose data and destroy problem-related information.
• Observe what is happening. Write down what the computer and any optional devices
are doing as well as what actions you took immediately before the problem occurred.
• Is the computer running? Are the cables properly attached to the back of the power
supply?
• Which part of the system is operating erratically? Keyboard? Disk/Flash Drive? Radio?
Display? Power Supply? Each produces different symptoms.
• What program and/or optional devices are you using?
• What appears on the screen? Do you see any messages or random characters? Look
up any messages in the documentation for your software.
• Are any LEDs illuminated? Which ones on which devices?
• Do you hear any beeps? How many? Are they long or short?
• Is the computer making any unusual noises?
• Are the locking wheels locked or unlocked?
• Are the fuses in the power supply intact?
• See if you can cause the problem to occur again. This may help you understand the
source of the problem and will help you describe the problem if you must call InterMetro
Customer Service for technical assistance.
Additional troubleshooting details are also provided in the Power Supply Operations Manual
Supplement for the Power Supply and may be included in other manuals for equipment and
software applications included with the workstation.