Thinklogical Q-4300 KMASS Modules Manual - Manual (Page 26)

Q-Series KMASS Modules Product Manual 26 Rev. B: August 2013
Note: Most online documents are stored as Adobe Acrobat “PDF” files. If you do not have
the Adobe Acrobat reader needed to view PDF files, visit www.adobe.com for a download.
Email
Thinklogical ® is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We
will do our best to respond to your email inquiries promptly. Please use any of the following email
addresses for your specific needs:
[email protected] – Information on Thinklogical
®
and our products.
[email protected] – Sales Department - orders, questions or issues.
[email protected] – Product support, technical issues or questions, product
repairs and request for Return Authorization.
Telephone
Telephone Sales: Contact our expert sales staff in Milford, CT at 1-203-647-8700 or if in the
continental US, you may use our toll-free number 1-800-291-3211. We are here Monday through
Friday from 8:30am to 5:00pm, Eastern Time Zone. Ask for your representative’s direct dial phone
number when you call.
Telephone Product Support: Contact Product Support by phone in Milford, CT at 1-203-647-8700.
The support lines are manned Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone.
International Sales: Please contact our US sales staff in Milford, CT at 1-203-647-8700. We are here
Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone (same as New York City). If leaving a
voice message please let us know the best time to call you back so we may reach you at your
convenience.
Our switchboard attendant will direct your call during regular business hours. We have an automated
attendant answering our main telephone switchboard after regular business hours and holidays. You
can leave voice messages for individuals at any time. Our Sales Representatives have direct numbers
to speed up your next call to us.
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your cover
sheet and provide return contact information.
5.2 Product Support
Thinklogical’s ® support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application requires assistance at some time outside of our normal
business hours, please contact us beforehand and we will do our best to make arrangements to help
you with your Thinklogical
™ products.
5.2.1 Warranty
Thinklogical ® warrants this product against defects in materials and workmanship for a period of one
year from the date of delivery. Thinklogical ® and its suppliers disclaim any and all other warranties.