Thinklogical SDI to HDMI Converter Manual - Manual (Page 21)

SDI to HDMI Converter, Rev. C 21 July, 2012
If the defective product is returned to the authorized dealer within one (1) year of the delivery
date, repair or replacement of the product will be made. Repairs may be made with refurbished
parts. If repair or replacement is not possible, Thinklogical
®
may keep the defective product and
refund the amount that you paid for the defective product. These are Thinklogical’s sole
obligations, and your exclusive remedies, for a breach of the limited warranty set forth above.
To return a defective product, contact the Thinklogical ® authorized dealer from whom you
purchased the product. Do not return a product directly to Thinklogical ® without prior
authorization from your dealer.
If you have received prior authorization from your dealer and are returning a product directly to
Thinklogical
® :
1. Contact your sales representative, or call Customer Support at 1-800-291–3211 or +
1-203-647–8700.
2. Describe the defect with the product and Customer Support will issue a Return
Merchandise Authorization number (RMA#).
3. Pack the product in all of its original packing, if possible, and write the RMA number
on the box.
4. Return the product to:
Thinklogical, LLC ®
Attn: RMA# [Insert the RMA# issued to you, by Thinklogical, here.]
100 Washington Street
Milford, CT 06460 USA
Note: Extended warranties are available from Thinklogical ® at an additional cost.
Contact your sales representative for further information and pricing.
5.2.2 Our Address
If you have any issue with your product, have product questions or need technical assistance
with your Thinklogical
®
system, please call us at 1-800-291-3211 (USA only) or 1-203-647-8700
and let us help.
If you’d like to write us, we are located at:
Thinklogical, LLC ®
100 Washington Street
Milford, CT 06460 USA