Verilink PRISM 41TDM (34-00275.4) Product Manual - Manual (Page 75)

B
C
USTOMER
S
ERVICE
Verilink provides easy access to customer support information through a variety of
services. This section describes these services.
The product referenced by this document was originally developed and sold by TxPORT®, Inc. In
1998, TxPORT was acquired by Verilink® Corporation, an industry-leading supplier of WAN access
products for telecommunications network service providers and corporate enterprises. As a Verilink
customer, you will continue to receive the highest quality technical support and customer service
available. While this product is now proudly associated with Verilink, please note that the TxPORT
name may continue to be used to identify pre-existing proprietary properties.
Support from
Your Network
Supplier If assistance is required, contact your network supplier. Many suppliers are
authorized Verilink service partners who are qualified to provide a variety of
services, including network planning, installation, hardware maintenance,
application training, and support services. When you contact your network supplier
for assistance, have the following information ready:
✦ Diagnostic error messages
✦ A list of system hardware and software, including revision levels
✦ Details about recent configuration changes, if applicable
Support from
Verilink If you are unable to receive support from your network supplier or want to contact
us directly, Verilink offers worldwide customer support 24 hours a day, 7 days a
week by telephone, e-mail, and through Verilink’s Internet web site.
Telephone To speak directly with a Verilink customer service representative, you may dial one
of the following numbers:
✦ Sales and Marketing: 800-VERILINK (837-4546)
✦ Technical Support : toll-free: 800-285-2755
local: (256) 772-3770
E-mail You can request sales and marketing information or pose a technical support
question about your Verilink product with direct e-mail access by contacting:
✦ Sales and Marketing: [email protected]
✦ Technical Support: [email protected]
Internet Access the latest networking information on Verilink’s Internet web site by
entering our URL into your Internet browser: