KACO blueplanet gridsave eco 5.0 TR1 - Manual (Page 43)

Service
Operating instructions for blueplanet-gridsave eco_EN Page 43
9.5.2.1 External alarm
An alarm output of the bidirectional battery inverter can be connected to an external alarm buzzer or an alarm light.
A shut-off alarm is indicated by a continuously active state, and a warning alarm is displayed by an alternately active
and inactive state.
If the device is switched off or is in no-load mode, the shut-off alarm output is active.
The "GS eco link" can be used to set that the warning conditions do not trigger the alarm.
10 Service
If you need help solving a technical problem with one of our KACO products, please contact our service hotline.
NOTE
Users are urgently recommended to back up the stored operating data at regular intervals (depend-
ing on the recording interval) on the PC and to make these available to the system integrator or
KACO in the event of a malfunction.
Display on the unit
↻ The "Attention" LED is on or flashing.
1. Connect device to "GS eco link".
2. Give the reason for the fault on the "Data View – Now" tab on the "Attention Required" tab to KACO customer
service.
» More information can be found in the "Performance Monitoring" section in GS eco link. The meaning of the
displays is explained in section 8.1 on page 28.
Please have the following information ready so that we can help you quickly and efficiently:
• blueplanet gridsave eco / serial number
• Description of the fault / Did you notice anything unusual? / What has already been done to analyse the fault?
• Date of installation / Start-up report
• Consignment identification / Delivery address / Contact person (with telephone number)
• Information about the accessibility of the installation site.
Any additional costs arising from unfavourable structural or mounting conditions shall be billed to the customer.
You can find our warranty conditions on our website:
http://kaco-newenergy.com/service/warranty/
From there, you can easily navigate to our international websites by clicking on the appropriate flag(s).
Please use our website to register your unit immediately:
https://kaco-newenergy.com/service/registration/
You can also select the appropriate flag on this page to access the website for your own country.
This helps us to offer you the fastest possible service and you also receive other benefits such as an extended guar-
antee for your device.
NOTE
The maximum length of the warranty is based on the currently applicable national warranty condi-
tions. We have prepared a form for complaints. This can be found at:
https://kaco-newenergy.com/service/customer-service/
Hotlines
Technical troubleshooting Technical consultation
Inverters and
battery systems
+49 (0) 7132/3818-660 +49 (0) 7132/3818-670
Data logging and accessories +49 (0) 7132/3818-690 +49 (0) 7132/3818-690
Customer help desk Monday to Friday from 8:00 a.m. to 5:00 p.m. (CET)