Troubleshooting, Battery information – GoPro Hero 5 Black User Manual
from exposure to other metal with packing, masking or electrical tape so
they do not cause a fire while being transported.
Lithium-ion batteries, however, do contain recyclable materials and are
accepted for recycling by the Rechargeable Battery Recycling Corporation’s
(RBRC) Battery Recycling Program. We encourage you to visit Call2Recycle
at call2recycle.org or call 1-800-BATTERY in North America to find a
convenient recycling location.
Never dispose of a battery in a fire because it may explode.
WARNING: Only use manufacturer-recommended
replacement batteries for your camera.
MY GOPRO WON'T POWER ON
Make sure your GoPro is charged. To charge your camera, use the included
USB-C cable and a computer. You can also use GoPro's Supercharger or
USB-compatible Wall Charger or Auto Charger (all sold separately) or any
charging device marked with output 5V 1A. (Supercharger’s output is
MY GOPRO WON'T RESPOND WHEN I PRESS A BUTTON
PLAYBACK ON MY COMPUTER IS CHOPPY
Choppy playback is typically not a problem with the file. If your footage
skips, one of these situations is likely the cause:
• Using an incompatible video player. Not all video players support
the H.264 codec. For best results, download the latest version of
Quik for desktop for free at
• The computer does not meet the minimum requirements for HD
playback. The higher the resolution and frame rate of your video, the
harder the computer has to work to play it back. Make sure that your
computer meets the minimum requirements for the playback software.
If your computer does not meet the minimum requirements, record
at 1080p60 with Protune off, and make sure that all other programs
on your computer are closed. If that resolution does not improve the
playback, try 720p30.
I FORGOT MY CAMERA’S USERNAME OR PASSWORD
Swipe down, then tap Connect > Name & Password.