PLANET ICA-4500V - Manual (Page 97)

5 Mega-Pixel 20M IR Vari-Focal Dome IP Camera
ICA-4500V
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is forward to the Internet Camera’s private IP address.
z The port number assigned in your Internet Camera might not be
available via Internet. Check your ISP for available port.
z The proxy server may prevent you from connecting directly to the
Internet Camera, set up not to use the proxy server.
z Confirm that Default Gateway address is correct.
z The router needs Port Forwarding feature. Refer to your router's
manual for details.
z Packet Filtering of the router may prohibit access from an
external network. Refer to your router's manual for details.
z Access the Internet Camera from the Internet with the global IP
address of the router and port number of Internet Camera.
z Some routers reject the global IP address to access the Internet
Camera on the same LAN. Access with the private IP address
and correct port number of Internet Camera.
z When you use DDNS, you need to set Default Gateway and DNS
server address.
z If it’s not working after the above procedure, reset Internet
Camera to default setting and installed it again.
Image or video does not appear on
the main page.
z When the PC is connected to Internet Camera for the first time, a
pop-up
Security Warning window will appear to download
ActiveX Controls. When using Windows XP, or Vista, log on with
an appropriate account that is authorized to install applications.
z Network congestion may prevent the Image screen from
appearing quickly. You may choose lower resolution to reduce
the required bandwidth.
How to check the device’s ActiveX
that is installed on your computer.
Go to C:\Windows\Downloaded Program Files and check to see if
there is an entry for the file “
IPCamera Control”. The status column
should show “Installed”. If the file is not listed, make sure your
Security Settings in Internet Explorer are configured properly and
then try reloading the device’s home page. Most likely, the ActiveX
control did not download and install correctly. Check your Internet
Explorer security settings and then close and restart Internet
Explorer. Try to browse and log in again.
Internet Explorer displays the
following message: “Your current
security settings prohibit
downloading ActiveX controls”.
Set up the IE security settings or configure the individual settings to
allow downloading and scripting of ActiveX controls.
The device works locally but not
externally.
z Might be caused from the firewall protection. Check the Internet
firewall with your system or network administrator. The firewall
may need to have some settings changed in order for the device
to be accessible outside your LAN.
z Make sure that the device isn’t conflicting with any other web