5 troubleshooting, Self-help for problems, Upgrading software – Kodak Alaris E1030 Scanner (30 ppm) User Manual
Page 47: Contacting service
A-61997 1 August 2022
39
5 Troubleshooting
5 Troubleshooting
Self-help for
problems
Please visit the support pages online listed below as a guide for
possible solutions to problems you may encounter when using either
the
KODAK
E1030 or E1040 Scanner.
Upgrading
software
Kodak Alaris frequently updates drivers and firmware to correct issues
and add new features. If you are experiencing repeated error
messages, for example, you should upgrade to the latest driver before
contacting Service. Go to:
type in or
select your scanner model,
and download the most recent upgrade.
Contacting
Service
1. Visit
to obtain the most current phone number
for your country.
2. When calling, please have the following information ready:
- A description of your problem.
- The scanner model and serial number.
- Computer configuration.
- Scanning application you are using.