Document Outline

• Title page
• Revision history
• Contents
• About the Nortel IP Phone 1150E
  • Basic features
  • Telephone controls
  • Telephone display
  • Call features and Flexible Feature Codes
  • Security features
    • Using encrypted calling
    • Managing your Station Control Password (SCPW)
• Entering and editing text
  • Entering text using the USB keyboard
  • Entering text using the telephone dialpad
  • Editing text using the context-sensitive soft keys
• Connecting the components
  • Before you begin
  • Connecting the components of the phone
• Configuring Telephone Options
  • Using the Telephone Options menu
    • Adjusting the volume
    • Adjusting the display screen contrast
    • Selecting a language
    • Selecting date and time format
    • Accessing display diagnostics
    • Choosing a local dialpad tone
    • Viewing phone information
    • Diagnostics
    • Selecting a headset type
    • Configuring call log options
    • Choosing a ring type
    • Enabling or disabling Call Timer
    • Setting the call indicator light
    • Changing feature key labels
    • Configuring the name display format
    • To configure name display format:
    • Configuring Live Dialpad
  • Using the Password Admin menu
• Call Center Agent/Supervisor Features
  • Headset interface
  • Agent login
  • Login with Agent ID and Multiple Queue Assignment (MQA)
  • Default login
  • Agent logout
• Call Center Agent features
  • Use Activity Code
  • Answer Call Center calls
  • Call Forcing
  • The Emergency Key
  • Use Not Ready
  • Activate Make Set Busy
  • Making non-ACD calls
  • Contact your supervisor
  • Use Walkaway and Return from Walkaway
• Call Center Supervisor Features
  • Agent Keys
  • Answer Agent
  • Answer Emergency
  • Call Agent
  • Use the Supervisor Observe and Supervisor Headset Port
  • Observe Agent
  • Interflow
  • Night Service
• IP Phone 1150E non-ACD call features
  • Make a call
    • Using Predial
    • Using Auto Dial
    • Using Ring Again
    • Using Last Number Redial
    • Using Speed Call
    • Using System Speed Call
    • Using Hot Line
  • Using Intercom calling
  • Answering a call
  • While on an active call
  • Transferring a call
  • Using Timed Reminder Recall
  • Using Attendant Recall
  • Using Call Park
  • Calling Party Number/Charge Account
  • Displaying incoming calls
  • Tracing a Malicious call
• Additional Call Features
  • Using the buzz signal
  • Using Call Page Connect to make an announcement
  • Charging a call or charging a forced call
  • Using Enhanced Override
  • Using Forced Camp-on
  • Override Feature
  • Using Privacy Release
  • Using Radio Page
  • Using Voice Call
  • Using the Voice Messaging control screens
  • Activate Automatic Answerback
  • Activate Call Pickup
  • Use Call Waiting
  • Forward calls
  • Forward internal calls only
  • Use Remote Call Forward
  • Secure your phone
  • Set up a Conference call
  • Join a call
  • Selectable Conferee Display and Disconnect
  • Use Group Call
• Additional phone features
  • Using the Personal Directory
  • Using the Callers List
  • Using the Redial List
  • Using Virtual Office
    • Logging in to Virtual Office
    • Using Virtual Office on your Remote phone
    • Using Virtual Office on your Office phone
    • Logging out of Virtual Office
    • Troubleshooting Virtual Office
  • Using Media Gateway 1000B
    • Using Test Local Mode
    • Using Resume Normal Mode
    • Troubleshooting MG 1000B
• Regulatory and safety information
  • DenAn regulatory notice for Japan
  • Other
• Terms you should know
• Index