First Virtual Communications 1150E - Manual (Page 72)

Call Center Supervisor Features
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Call Center Supervisor Features
In addition to the features described in this section, your network
administrator can assign any feature listed in the “Agent features” section
to a supervisor's phone (except Supervisor).
Agent Keys
Agent Keys allow you to connect, observe, or monitor the status of each
Agent position. Each Agent Key is linked to a particular agent position and
can be used along with the Call Agent or Observe Agent Keys. The
following table shows the meaning of LCD indicator associated with an
Agent Key.
Table 4: LCD status indicators
Indicator Agent Status
Off No agent logged in at this position
On Busy on an ACD call
Slow Flashing Waiting for an ACD call
Fast Flashing Busy on a non-ACD call