First Virtual Communications 1150E - Manual (Page 74)

Call Center Supervisor Features
74
Call Agent
To call an agent:
To leave Call Agent state:
Use the Supervisor Observe and Supervisor
Headset Port
The Supervisor Talk/Listen Key is located in the upper left corner of the
IP Phone 1150E and has an associated LED.
A supervisor can listen in on an active call at an IP Phone 1150E by
connecting the headset into the port near the Supervisor Talk/Listen Key
on an agent’s phone. The LED remains dark to denote that the supervisor
can hear the conversation while the microphone for the supervisor’s
headset is muted.
1. Press Call Agent Key, your position
goes into the Not Ready state.
2. Press the Agent Key assigned to the
agent
or
3. Dial the agent's position ID.
Note: To talk to another agent repeat
steps one and two or press the Agent
Key for the next agent.
1. Press the Goodbye Key.
2637