First Virtual Communications 1150E - Manual (Page 73)

Call Center Supervisor Features
73
Answer Agent
When your phone rings and the Answer Agent indicator flashes:
To disconnect an agent call:
Answer Emergency
When your phone buzzes and the Answer Emergency indicator
flashes:
To disconnect from the emergency call:
1. Press the Answer Agent Key. Your
position goes into Not Ready state and
you are connected to the agent.
1. Press the Goodbye Key.
1. Press the Hold Key if you intend to
return to the call in progress.
2. Press the Answer Emergency Key.
Your position goes into Not Ready state
and the Answer Emergency indicator
lights continuously. You are connected
to the call.
1. Press the Goodbye Key.