First Virtual Communications 1150E - Manual (Page 17)

About the Nortel IP Phone 1150E
17
Feature key (reserved for future use)
Activity key (reserved for future use)
Use the Goodbye key to terminate an active
call.
Press the Emergency key to join the
supervisor into a call that you judge to be an
emergency situation.
Press the Mute key to listen to the receiving
party without transmitting. Press the Mute
key again to return to two-way conversation.
The
Mute key applies to headset
microphones.
Note 1: The Mute LED indicator, located
on the
Mute key, flashes to indicate that
the microphone is muted.
Note 2: The Supervisor key acts as a
mute key for the Supervisor. It is active
when flashing.
Press the Make Busy key to log out of the
ACD queue and agent position.
Press the Not Ready key to exit the ACD
queue without logging out.
Press the In-Calls key to answer incoming
ACD calls.