First Virtual Communications 1150E - Manual (Page 68)

Call Center Agent features
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To answer a non-ACD call:
Contact your supervisor
To answer your supervisor when your phone rings and the
Supervisor indicator flashes:
If you are on a call and hear a buzz and the Supervisor indicator
flashes:
To call your supervisor:
To return to the ACD call:
1. Press the DN Key next to the flashing
indicator. You are connected to your
non-ACD caller.
1. Press the Supervisor Key.
1. Press the Hold Key.
2. Press the Supervisor Key.
1. Press the Supervisor Key. If you are on
a call, this automatically puts the call in
progress on Hold.
1. Press the In-Calls Key.
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