First Virtual Communications 1150E - Manual (Page 21)

About the Nortel IP Phone 1150E
21
Press the Message/Inbox key to access
your voice mailbox.
Note: This function is not available on all
phones; consult your system
administrator.
The following telephone controls are IP Phone 1150E Supervisor phones
only.
Press the Ans Emerg key to join the agent
in an emergency situation call.
Press the Interflow key to forward calls to a
predefined target queue when the call
backlog, or the waiting time in the queue
exceeds a set threshold.
Press the Ans Agent key to open the direct
line between the Supervisor and the agent.
The Ans Agent key corresponds to the
agent Supervisor key.
Press the Call Agent key to connect to an
agent position.
Press the Obv Agent key to monitor activity
on the agent phone.