First Virtual Communications 1150E - Manual (Page 66)

Call Center Agent features
66
The Emergency Key
When you have an emergency situation:
Use Not Ready
Use the Not Ready Key, when performing post-call work.
To be taken out of the queue:
To be placed back in the queue:
1. Press the Emergency Key. The
indicator flashes while your supervisor is
called. When your supervisor picks up
the call, the
LED indicator lights
continuously and you have a three-way
conference.
Note: The display shows information
about the call. Before you press the
Emergency Key, write down this
information for future reference.
1. Press the Not Ready Key. This takes
you out of the queue.
1. Press the Not Ready Key or the
In-Calls Key.
Note: If you Press the In-Calls Key
during an ACD call, the call is
disconnected.