First Virtual Communications 1150E - Manual (Page 59)

Call Center Agent/Supervisor Features
59
Call Center Agent/Supervisor
Features
This section describes features and procedures common to both the Call
Center Agent and the Call Center Supervisor.
Headset interface
Note: Refer to your distributor for recommended headset types for
use with the IP Phone 1150E.
Test your headset before using the phone to receive calls. In a noisy
environment, an amplified headset is an option. Select Headset type in
the Options list and choose Type 1, Type 2, or Amplified. When an
amplified headset is used, there are two methods of volume control: the
Volume Control Bar on the phone and the volume control on the
headset amplifier. Adjust the phone volume before adjusting the headset
volume. To provide the best communication with the least amount of
distortion, the headset volume control should have a higher setting than
the phone volume control.
Agent login
To login as an agent:
1. Press the In-Calls Key.
2. Dial your Agent ID (if required).
3. Press either the In-Calls Key, or the Not
Ready Key to enter the ACD queue.