Document Outline

• Introduction
  • Safety precautions
  • HP Start-Up Kit
  • Using this guide
    • Introduction
    • Use and maintenance
    • Troubleshooting
    • Accessories, support and specifications
    • Glossary
    • Index
    • Warnings and Cautions
  • Printer models
  • The printer’s main features
  • The printer’s main components
    • Front view
    • Rear view
    • Communication ports
  • The front panel
    • Information screen
    • Sleep mode
  • Printer software
  • Web Services
    • HP Designjet ePrint & Share
      • Print from virtually anywhere
      • Save your files online in the cloud
      • Collaborate with ease
  • Turn the printer on and off
  • The printer’s internal prints
• Installing the software
  • Connect the printer to your network
    • Network configuration
    • Using IPv6
    • Using IPSec
  • Connect a computer to the printer by network (Windows)
  • Uninstall the printer software (Windows)
  • Connect a computer to the printer by network (Mac OS X)
    • Bonjour connection
    • TCP/IP connection
  • Uninstall the printer software (Mac OS X)
• Setting up the printer
  • Introduction
  • Set up your Web-connected printer
  • Web Services manual configuration
    • Configure the printer’s Internet connection
    • Configure firmware updates
    • Set remote printing preferences
  • Configure a scan-to-network or scan-to-FTP folder
    • Example: Create a scan-to-network folder under Windows
    • Example: Create a scan-to-network folder under Mac OS
  • Paper suitability options
    • Paper mismatch action
    • Roll switching options
  • Turn nesting on and off
  • Turn usage information on and off
  • Turn e-mail notifications on and off
  • Turn alerts on and off
  • Control access to the printer
    • Front-panel security settings
    • Embedded Web Server security settings
    • Disable your HP ePrint Center connection
  • Require account ID
  • Set Windows driver preferences
• Network configuration
  • Introduction
  • Verify correct operation
  • Preconfigure network settings if required
    • Tools for preconfiguration
  • Add the printer to your network system
    • Client-server printing
    • UNIX or Linux systems
  • Troubleshooting
    • IO Configuration page
    • LEDs
    • Link troubleshooting
    • Link configuration methods
  • Reset network parameters
  • Control network protocols
    • Enable or disable network protocols
  • Front-panel menu items
  • Embedded services
  • Supported network protocols
• Personalizing the printer
  • Change the language of the front-panel display
  • Access the HP Utility
  • Access the Embedded Web Server
  • Change the language of the HP Utility
  • Change the language of the Embedded Web Server
  • Change the sleep mode setting
  • Change the auto-off setting
  • Change the loudspeaker volume
  • Change the front-panel display brightness
  • Change the units of measurement
  • Configure network settings
  • Change the graphic language setting
  • Manage printer security
  • Change your printer’s email address
• Paper handling
  • General advice
  • Load a roll onto the spindle
  • Load a roll into the printer
  • Unload a roll
    • Quick procedure with paper on the roll
    • Front panel procedure with paper on the roll
  • Load a single sheet
  • The stacker
    • Manual printing with the stacker open
  • The basket
  • View information about the paper
  • Paper presets
  • Printing paper info
  • Move the paper
  • Maintain paper
  • Change the drying time
  • Change the retrieval time
  • Turn the automatic cutter on and off
  • Feed and cut the paper
• Working with two rolls
  • The uses of a multiroll printer
  • How the printer allocates jobs to paper rolls
• Printing
  • Introduction
  • Print from a USB flash drive
  • Print from a computer using the Embedded Web Server or HP Utility
  • Print from a computer using a printer driver
  • Advanced print settings
    • Select print quality
    • Select paper size
      • Custom paper sizes
    • Select margins options
    • Print on loaded paper
    • Rescale a print
    • Change the treatment of overlapping lines
    • Preview a print
    • Print a draft
    • High-quality printing
      • If you have a high-resolution image
      • If you have printhead problems
    • Print in gray shades
    • Print with no margins
    • Print with crop lines
    • Use paper economically
    • Nest jobs to save roll paper
      • When does the printer try to nest pages?
      • What pages can be nested?
      • Which pages qualify for nesting?
      • How long does the printer wait for another file?
    • Use ink economically
    • Roll protection
    • Unattended printing/overnight printing
  • Print from iOS with AirPrint
• Scanning
  • Paper types suitable for scanning
  • Scan to file
• Copying
• Web-connected printing
  • Introduction
  • Enable Cloud printing for your printer
  • Print through the Cloud with HP Designjet ePrint & Share
  • Print by email
  • Print from a smartphone or tablet
  • View and print from the HP Designjet ePrint & Share website
  • Print from HP Designjet ePrint & Share using the printer’s front panel
  • Scan to an email address
  • View and print from other content repositories
  • Create your Online Print History
  • Share files in your Online Print History
  • HP Designjet ePrint & Share security
• Job queue management
  • The job queue in the front panel
    • Job queue page
    • Job preview
    • Select when to print a job in the queue
    • Prioritize a job in the queue
    • Pause a job in the queue
    • Reprint a job from the queue
    • Save a scanned job to another destination
    • Delete a job from the queue
    • Delete all jobs
    • Turn off the job queue
  • The job queue in the Embedded Web Server or HP Utility
    • Job queue page
    • Job preview
    • Select when to print a job in the queue
    • Prioritize a job in the queue
    • Delete a job from the queue
    • Reprint or copy a job in the queue
    • Job status messages
      • Reactivate a job on hold
    • Turn off the job queue
• Color management
  • Introduction
  • How colors are represented
  • A summary of the color management process
  • Color calibration
  • Color management from printer drivers
    • Color management options
    • Printer emulation
    • Color adjustment options
      • Printing in color
      • Printing in grayscale
  • Color management from printer drivers (PostScript printers)
    • HP Professional PANTONE Emulation
    • Color emulation
      • CMYK color emulation
      • RGB color emulation
  • Color management from the Embedded Web Server
    • Submit Job options
      • Rendering intent
      • Perform black point compensation
  • Color management from the front panel
  • Color management and the scanner
• Practical printing examples
  • Print from Adobe Acrobat
  • Print from Autodesk AutoCAD
    • Using printer emulation
    • Using clip contents by margins
  • Print from Adobe Photoshop
  • Print and scale from Microsoft Office
    • Using PowerPoint
    • Using Project
    • Using Excel
• Retrieving printer usage information
  • Get printer accounting information
  • Check usage statistics
  • Check usage statistics for a job
    • Accounting statistics with the HP Utility
    • Accounting statistics with the Embedded Web Server
  • Request accounting data by email
• Handling ink cartridges and printhead
  • About the ink cartridges
  • Check the ink cartridges status
    • HP Utility procedures
  • Remove an ink cartridge
  • Insert an ink cartridge
  • Safe mode
  • About the printhead
  • Check the printhead status
  • Remove the printhead
  • Insert the printhead
  • Storage of anonymous usage information
• Printer maintenance
  • Check printer status
  • Clean the exterior of the printer
  • Maintain the ink cartridges
  • Move or store the printer
  • Update the firmware
    • Automatic firmware updates
    • Manual firmware updates
  • Update the software
  • Printer maintenance kits
  • Secure File Erase
  • Disk Wipe
• Scanner maintenance
  • Clean the scanner’s glass plate
  • Replace the scanner’s glass plate
  • Calibrate the scanner
• Supplies and accessories
  • How to order supplies and accessories
    • Order ink supplies
    • Order paper
    • Order accessories
  • Introduction to the accessories
    • PostScript Upgrade
    • Spindle
    • 3-in Spindle Adaptor Kit
• Troubleshooting paper issues
  • The paper cannot be loaded successfully
    • Unsuccessful roll load
    • Unsuccessful sheet load
    • Paper loading error messages
  • The paper type is not in the list
    • Transparent or translucent film
    • Photo paper
    • Bond and coated or technical paper
    • Black ink is easily removed when touched
    • After printing, the paper has wrinkles or there is too much ink
  • The printer printed on the wrong paper type
  • An “on hold for paper” message
    • Which criteria are used to decide on which roll a job will be printed?
    • When is a job put on hold for paper?
    • If I load a new roll of paper, will jobs that were on hold for paper be automatically printed?
    • I don’t like jobs being put on hold for paper. Can I prevent it?
    • I set the option “Paper mismatch action” to “Print anyway”, but some jobs are still put on hold (Win ...
    • My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for ...
  • The paper has jammed in the print platen
  • The paper has jammed in the stacker
  • The printer reports unexpectedly that the stacker is full
  • The printer displays out of paper when paper is available
  • Prints do not fall neatly into the basket
  • The print remains in the printer after printing has completed
  • The cutter does not cut well
  • The roll is loose on the spindle
• Troubleshooting print-quality issues
  • General advice
  • Print-quality troubleshooting wizard
  • Recalibrate the paper advance
    • Recalibrating the paper advance procedure
    • Return to default calibration
  • Horizontal lines across the image (banding)
  • Lines are too thick, too thin or missing
  • Lines appear stepped or jagged
  • Lines print double or in the wrong colors
  • Lines are discontinuous
  • Lines are blurred
  • Line lengths are inaccurate
  • The whole image is blurry or grainy
  • The paper is not flat
  • The print is scuffed or scratched
  • Ink marks on the paper
    • Horizontal smears on the front of the paper
    • Other smears on the paper
  • Black ink comes off when you touch the print
  • Edges of objects are stepped or not sharp
  • Edges of objects are darker than expected
  • Horizontal lines at the end of a cut sheet print
  • Vertical bands of different colors
  • White spots on the print
  • Colors are inaccurate
    • Color accuracy using EPS or PDF images in page layout applications
  • Colors are fading
  • The image is incomplete (clipped at the bottom)
  • The image is clipped
  • Some objects are missing from the printed image
  • A PDF file is clipped or objects are missing
  • The Image Diagnostics Print
    • Corrective action
  • If you still have a problem
• Troubleshooting scanner issues
  • Cannot access the network folder
  • Scanning to file is slow
• Troubleshooting scan-quality issues
  • Random vertical lines
  • Wrinkles or folds
  • Line discontinuities
  • Grain in area fills when scanning plain paper
  • Small color differences between adjacent CIS modules
  • Vertical light lines at the intersection between CIS modules
  • Variable line thickness or missing lines
  • Inaccurately reproduced colors
  • Color fringing
  • Clipping in dark or light areas
  • Flare in the image when scanning glossy originals
  • Vertical red and green bands over white or black background
  • The stop-start effect
  • Vibration
  • Horizontal periodical banding
  • Defocus, blurring and fading colors
  • Incorrect paper advance, skew during scanning, or horizontal wrinkles
  • Vertical black band 20 cm wide
  • The scanner damages some originals
  • Completely wrong colors
  • Vertical distortion
  • Object replication (ghosting)
  • Clipping or incorrect scale factor when down-scaling in copies and prints
  • Incorrect edge detection, mostly when scanning tracing paper
  • A copied or scanned image is very skewed
• The scanner diagnostic plot
  • Prepare the printer and the paper to print the diagnostic sheet
  • Visual check for errors while printing the diagnostic sheet
    • Resolution
    • Alignment
    • Loss of shadow or highlight details
    • Printer banding
    • Streaks
    • Grain
  • Scan or copy the diagnostic plot
  • Monitor calibration
  • Save the diagnostic plot for future use
• Troubleshooting ink cartridge and printhead issues
  • Cannot insert an ink cartridge
  • Ink cartridge status messages
  • Cannot insert the printhead
  • The front-panel display recommends reseating or replacing the printhead
  • Clean the printhead
  • Align the printhead
  • Printhead status messages
• Troubleshooting general printer issues
  • The printer will not start
  • The printer does not print
  • The printer seems slow
  • The printer behaves strangely
  • Communication failures between computer and printer
  • Cannot access the HP Utility
  • Cannot access the Embedded Web Server
  • Cannot connect to the Internet
  • Web Services issues
  • Automatic file system check
  • Alerts
• Front-panel error messages
  • The system error log
• HP Customer Care
  • Introduction
  • HP Professional Services
    • HP Support Center
    • HP Start-Up Kit
    • HP Care Packs and Warranty Extensions
    • HP Installation
  • HP Proactive Support
  • Customer Self Repair
  • Contact HP Support
    • How to contact HP Support
• Printer specifications
  • Functional specifications
  • Physical specifications
  • Memory specifications
  • Power specifications
  • Environmental specifications
  • Acoustic specifications
• Glossary
• Index