Farallon Communications 612 - Manual (Page 108)

7-8 Netopia ISDN Modem User’s Guide
If you have gone through the troubleshooting tips and still are
unable to resolve the problem, contact Farallon technical
suppor t. (See the
“Farallon Technical Suppor t” chapter for
information on contacting Farallon.) Make sure you have your
Netopia access card when you call.
Downloading firmware to your ISDN modem
Your ISDN modem is user-upgradeable. As recommended by
Farallon technical suppor t, you may need to download the latest
firmware to your ISDN modem. You can use the following procedure
to download the updated firmware to your ISDN modem.
From a PC
Use the Netopia Windows configuration software to update the
firmware under Windows, Windows 95, or Windows NT. Use the DOS
configuration program to update the firmware under DOS. The first
two steps are the same for Windows and DOS.
1. Download the latest firmware file from the Farallon FTP site
(ftp.farallon.com) or obtain an upgrade diskette from Farallon.
2. Copy the firmware file to the director y on your computer that
holds the Netopia configuration program.
Using Windows, Windows 95, or Windows NT
3. Star t up the Netopia Windows configuration program. The
Netopia ISDN Modem window appears.
4. Click the Tools button. The toolbar appears.
5. Click the Firmware button. The Firmware dialog box appears.
6. Select the firmware file that you copied to your computer and
click OK to star t the download to the Netopia ISDN Modem.