Farallon Communications 612 - Manual (Page 9)

Introduction 1-3
Farallon support
■ Netopia Care

Ser vice Program that includes 30 days of
toll-free telephone technical suppor t, lifetime technical suppor t
via e-mail, the World Wide Web, fax, and the Farallon bulletin
board ser vice (BBS). This program also includes a 1-year
warranty that allows you to receive a replacement unit with a
5-day turnaround.
■ Keep it Running, Guaranteed! , an optional 3-year premium
suppor t plan that provides toll-free telephone suppor t and a
next-day product-replacement warranty.
■ Up & Running, Guaranteed! , an optional ser vice program in
which Farallon helps you obtain ISDN and Internet ser vices and
guarantees a successful connection.
Netopia ISDN Modem package contents
The Netopia ISDN Modem package includes:
■ A Netopia ISDN Modem unit (model 612 connects to a PC;
model 412 connects to a Macintosh computer)
■ A power cable with an AC wall transformer
■ A DB-25–to–DB-9 serial cable (model 612 only)
■ A DB-25–to–mini-DIN-8 serial cable (model 412 only)
■ An RJ-11–to–RJ-11 ISDN telephone cable
■ A 3.5" installation diskette with configuration software
■ A Netopia ISDN Modem user’s guide
■ A Getting Star ted card with an attached phone card
■ Internet access software