Server Technology PP02 User Manual
Page 67
Remote Power On/Off
Warranty & Support
• 67
Return Merchandise Authorization
If you have a unit that appears to not be functioning properly and are in need of technical assistance or repair services:
Submit a request for support by phone at the number on the previous page, or via the web at
Be ready to provide:
Company Name
Contact Name, Phone Number and Email address
Model or Part Number (from the label on the equipment)
Server Technology Serial Number (on back side of Intelligent Power Module)
Approximate or exact date of purchase
Detailed
description
of
problem
1. Technical Support will work to diagnose/resolve the problem remotely, if possible. If the problem cannot be
resolved, Technical Support will then issue an RMA# for the return/repair of the equipment in question.
RMA#'s are valid for 30 days only from the issue date.
2. Shipping charges for the return of the equipment to Server Technology shall be the responsibility of the
customer. For warranty repairs, Server Technology shall assume shipping charges to subsequently return the
repaired item(s) to the customer. For non-warranty repairs, the shipping charges shall be billed.
3. The RMA# must be placed conspicuously on all shipping documentation, associated correspondence, and the
shipping container.
4. Equipment must be returned in proper/original packaging to protect the equipment in transit. The customer shall
be financially responsible for any damage/destruction of the equipment due to improper or inadequate
packaging.
5. Equipment shall typically be turned around within 48-72 hours (excluding weekends) of receipt at Server
Technology. Equipment under warranty shall be repaired at no cost. Equipment NOT under warranty shall be
diagnosed/rapired at the standard labor rate. After diagnosis of the equipment the customer shall be notified of
the estimated charges prior to repair. The customer will be notified if the repair charges are estimated to exceed
the cost of a replacement unit.
6. For non-warranty repairs, return of the equipment will be expedited with the inclusion of a Purchase Order or
credit card number for the incurred charges.
Server Technology, Inc.
1040 Sandhill Drive
Reno, NV 89521
USA