Primera Technology 510212 - Manual (Page 85)

80 Section 9: Troubleshooting
Digital Label Press 3 User’s Manual
The print job rasterizes, but the press doesn't print.
Symptoms: Your computer seems to raster the image and send it to the printer but the
printer does not respond.
„ You may be in need of more hard drive space. As a rule, you should always
maintain at least 2 GB of free space on your hard disk.
„ Reset the press by pressing both the Cancel and Retry buttons and try
resending the job once the display reads:
The LED light on the Control Panel is flashing erratically.
This indicates a data transmission error. In other words, Press is not properly
receiving the print data. If such an error occurs, cancel your print job from
Windows Spooler or PressPrint. Push both the Cancel and Retry buttons on the
press to reset the processors. This resets both the press and the computer and you
should then be able to print. You may see communication errors if:
„ You have canceled the printer during a print job and the computer still trying
to send data. If so, cancel the print job in the software and resend it.
„ You have the press connected through a switch box or USB hub. If so, connect
Press directly to your computer. Do not connect Press through a switch box, as
this can interfere with the flow of print data.
„ You are using the system print spooler of Windows and your printer starts
printing and stops. You may need to increase your Transmission Retry Value.
To do this, right-click on the Press Label Press icon within the Printers window.
Then select Properties and click on the Details tab. Under Timeout , Settings,
increase the Transmission Retry Value from 45 to 900.
Impressa3.qxd 10/22/01 9:30 PM Page 80