Travelcare guide, Travelcare - a service for international travelers, Services offered with travelcare – NEC LT240 User Manual

Page 139

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APPENDIX

TravelCare - a service for international travelers

This product is eligible for "TravelCare", NEC's unique international war-

ranty.

Please note that TravelCare coverage differs in part from coverage under

the warranty included with the product.

Services offered with TravelCare

This warranty allows customers to receive service on their product at the

NEC and NEC-designated service stations in the countries listed herein

when temporarily traveling internationally for business or pleasure.

For details on services offered by the different service stations, please

refer to the "List of TravelCare Outlets" below.

1 Repair services

The product will be repaired and delivered within 10 business days, not

including shipping time.

During the term of warranty, the cost of maintenance parts, labor costs

for repairs and shipping costs within the service station's coverage area

are covered by the warranty.

2 Replacement product rental service

If the customer desires, he or she can rent a replacement product while

the original product is being repaired.

Fee: US$200 for 12 days

This fee must be paid at the local service station in cash or credit card.

The $200 rental fee is non-refundable even if the customer rents it less

than 12 days before returning.

The replacement product will be delivered within 3 business days.

If the customer did not return the replacement product within 12 days,

the customer will be charged the price of the unit.

If the customer returned the replacement product in a faulty or dam-

aged condition, the repair cost will be charged to the customer.

TravelCare Guide

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