Warranty/disclaimer, Return requests/inquiries – Omega ILD44-UTP User Manual

Page 70

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WARRANTY/DISCLAIMER

OMEGA ENGINEERING, INC. warrants this unit to be free of defects in materials and workmanship for a period of
one (1) year from the date of purchase. In addition to OMEGA’s standard warranty period, OMEGA Engineering will
extend the warranty period for four (4) additional years if the warranty card enclosed with each instrument is
returned to OMEGA.

If the unit should malfunction, it must be returned to the factory for evaluation. OMEGA’s Customer Service
Department will issue an Authorized Return (AR) number immediately upon phone or written request. Upon
examination by OMEGA, if the unit is found to be defective, it will be repaired or replaced at no charge. OMEGA’s
WARRANTY does not apply to defects resulting from any action of the purchaser, including but not limited to
mishandling, improper interfacing, operation outside of design limits, improper repair, or unauthorized modification.
This WARRANTY is VOID if the unit shows evidence of having been tampered with or shows evidence of having
been damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification;
misapplication; misuse or other operating conditions outside of OMEGA’s control. Components which wear are not
warranted, including but not limited to contact points, fuses, and triacs.

OMEGA is pleased to offer suggestions on the use of its various products. However, OMEGA neither
assumes responsibility for any omissions or errors nor assumes liability for any damages that result from
the use of its products in accordance with information provided by OMEGA, either verbal or written.
OMEGA warrants only that the parts manufactured by it will be as specified and free of defects. OMEGA
MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESS OR
IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
LIMITATION OF LIABILITY: The remedies of purchaser set forth herein are exclusive, and the total liability
of OMEGA with respect to this order, whether based on contract, warranty, negligence, indemnification,
strict liability or otherwise, shall not exceed the purchase price of the component upon which liability is
based. In no event shall OMEGA be liable for consequential, incidental or special damages.

CONDITIONS: Equipment sold by OMEGA is not intended to be used, nor shall it be used: (1) as a “Basic
Component” under 10 CFR 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical
applications or used on humans. Should any Product(s) be used in or with any nuclear installation or activity,
medical application, used on humans, or misused in any way, OMEGA assumes no responsibility as set forth
in our basic WARRANTY / DISCLAIMER language, and, additionally, purchaser will indemnify OMEGA and
hold OMEGA harmless from any liability or damage whatsoever arising out of the use of the Product(s) in
such a manner.

RETURN REQUESTS/INQUIRIES

Direct all warranty and repair requests/inquiries to the OMEGA Customer Service Department. BEFORE
RETURNING ANY PRODUCT(S) TO OMEGA, PURCHASER MUST OBTAIN AN AUTHORIZED RETURN
(AR) NUMBER FROM OMEGA’S CUSTOMER SERVICE DEPARTMENT (IN ORDER TO AVOID
PROCESSING DELAYS). The assigned AR number should then be marked on the outside of the return
package and on any correspondence.
The purchaser is responsible for shipping charges, freight, insurance and proper packaging to prevent
breakage in transit.

FOR WARRANTY RETURNS, please have the
following information available BEFORE
contacting OMEGA:
1. Purchase Order number under which the product

was PURCHASED,

2. Model and serial number of the product under

warranty, and

3. Repair instructions and/or specific problems

relative to the product.

FOR NON-WARRANTY REPAIRS, consult OMEGA for
current repair charges. Have the following information
available BEFORE contacting OMEGA:
1. Purchase Order number to cover the COST

of the repair,

2. Model and serial number of product, and
3. Repair instructions and/or specific problems

relative to the product.

OMEGA’s policy is to make running changes, not model changes, whenever an improvement is possible. This affords our
customers the latest in technology and engineering.

© Copyright 2004 OMEGA ENGINEERING, INC. All rights reserved. This document may not be copied, photocopied, reproduced,
translated, or reduced to any electronic medium or machine-readable form, in whole or in part, without the prior written consent of
OMEGA ENGINEERING, INC.

TRADEMARK NOTICE:

®

,

omega.com

®

,

, and ™ are Trademarks of OMEGA ENGINEERING, INC.

PATENT NOTICE: This product is covered by one or more of the following patents: U.S. Pat. No. Des. 336,895; 5,274,577;
6,243,021 / CANADA 2052599; 2052600 / ITALY 1249456; 1250938 / FRANCE BREVET No. 91 12756 / SPAIN 2039150; 2048066 /
UK PATENT No. GB2 249 837; GB2 248 954 / GERMANY DE 41 34398 C2. Other US and International Patents pending or applied
for.

®

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