Technical support – USRobotics U.S. Robotics SureConnect ADSL Ethernet/USB Router User Manual
Page 236
U.S. Robotics SureConnect ADSL Ethernet/USB Router User Guide
1.
Click Windows Start and then click Run. In the Run dialog box, Windows 95, 98, and Me users: Type
command and click OK. Windows NT, 2000, and XP users: Type cmd and click OK. The command line screen
opens.
2.
Type Ping 127.0.0.1. This is your local host address. The address assures that TCP/IP is installed and
functions properly. If you can't complete this ping, disconnect the router and then repeat the installation procedure.
3.
Type Ping followed by your IP address. This assures that your PC responds to requests. If you can't
complete this ping, make sure all the cables connect properly and that all the correct drivers are installed.
4.
Type Ping followed by your gateway address to check the communication with your gateway. (The default
gateway address is 192.168.1.1.) This assures that you can connect to other machines and the router. If you can
establish communication with the router, you can access the Administration page and configure settings. If you
can't complete this ping, make sure that the router power cord is plugged in. Also make sure that the router is
properly connected to your PC.
5.
Type Ping followed by the outside Internet address of your router. This is the address that is provided either
by your ISP or by the outside LAN. This procedure will assure that your router functions properly and allows traffic
to pass through.
6.
Type Ping followed by your known DNS server address. This will allow you to resolve valid Internet host
names to IP addresses and to verify that you can access the Internet.
What If I don't receive a return message from a successful ping?
•
No return message indicates that the PC can't communicate to the router through IP address assignment.
Check the address in the configuration utility.
•
If necessary, correct the address in the Console Mode.
•
After making corrections, continue with the ping procedure.
Technical Support
Go to the Support section of the U.S. Robotics Web site:
file:///P|/T_WRITER/Documentation/Released/9003%20(Guinness)/User%20Guide/9003%20(Guiness)%20prac%20template/troubles.htm (6 of 7) [11/6/2002 9:02:16 AM]