Xerox DC - Manual (Page 321)

Xerox Document Centre Reference Guide Page 15 - 3
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Calling the Welcome Center
If you are experiencing difficulty with your Document Centre,
check the suggestions in the following Table of Troubleshooting
Tips to see if you can solve the problem before contacting the
Welcome Center. You might be able to resolve the situation quickly.
If the difficulty persists, contact the Xerox Welcome Center. The
Welcome Center telephone number is conveniently located on the
Machine Information screen.
The Welcome Center will want to know the following information:
The nature of the problem, the Machine Serial number, the fault
code if any, and the name and location of your company.
NOTE If you require assistance from the Welcome Center, contact them at
the following phone number.
USA (800) 821-2797
Canada (800) 939-3769