GE Industrial Solutions GE ZENITH SERIES MDU - Manual (Page 45)

Warranty, Maintenance and Terms
GE Z ENITH C ONTROLS
MDU Owner’s Manual
601 S HILOH R OAD January 2013
Plano, TX 75074 Page 45
9.2. GE Maintenance Contracts
9.2.1. Features & Benefits
A GE maintenance contract helps ensure that the reliability of your critical power systems
remain intact.
1. A promise of prompt courteous service .
With factory-trained technicians in nearly every major city in North America, GE is able to
respond within four hours of a support call and provide on-site assistance in emergency down
time situations.
GE provides 24 hours a day, 7 days a week direct line to Service (800-637-1738).
There are no added costs for weekends, nights or holidays.
2. Two comprehensive Preventative Maintenance visits annually .
Factory trained service engineers will visit your site twice annually using the state of the art
diagnostics systems.
 Infrared Scanner provides information that can determine impending failures on
connections and busing before they become a catastrophic problem.
 Harmonic Analyzer provides real time information on the effects harmonic currents are
having on your power distribution system (performed on an annual PM visit).
Other services include:
 Thorough visual inspection of all parts (bulbs, displays, missing hardware, cleanliness,
and corrections as required).
 Verification of monitor calibration and correction.
 Check load balance, kVA usage and building alarms.
 Complete hard copy report summarizing all tests and analysis.
3. GE provides Flexibility and Commitment.
 GE can customize your service to meet your needs (number of PM visits per year, scope
of coverage (e.g. parts not included), length of contract, etc.).
 GE provides nationwide factory trained and authorized service engineers ready to meet
your demands.
 Guaranteed parts availability. GE ensures that all parts needed to service your equipment
or the latest technology will be available to you.