Clear-Com Eclipse-Omega User Manual
Page 139
Clear-Com
Technical Support & Repair Policy
v i i
d) Damaged equipment will be repaired at the Customer's expense.
e) Returns are subject to a 15% restocking fee.
f) Advance Warranty Replacements (AWRs);
i)
During the first 30 days of the Standard Warranty Period: Once the equipment fault has
been verified by Clear-Com or its authorized representative, Clear-Com will ship a new
replacement product. The Customer will be provided with an RMA number and be required
to return the faulty equipment within 14 days of receipt of the replacement or will be invoiced
for the list price of a new product.
ii) During days 31-90 of the Standard Warranty Period: Once the equipment fault has been
verified by Clear-Com or its authorized representative, Clear-Com will ship a like-new, fully
refurbished replacement product. The Customer will be provided with an RMA number and
be required to return the faulty equipment within 14 days of receipt of the replacement or will
be invoiced for the list price of a new product.
iii) To obtain an RMA number or request an AWR:
(1) North and South America, Asia-Pacific, and US Military:
Hours:
0800 - 1700 Pacific Time
Days:
Monday - Friday
Tel:
+1 510 337 6600
Email:
(2) Europe, the Middle East and Africa:
Hours:
0800 - 1700 GMT + 1
Days:
Monday - Friday
Tel:
+ 44 1223 815000
Email:
iv) Note: AWRs are not available for UHF WBS Analog wireless intercom systems. UHF WBS
Analog wireless intercom systems out-of-box failures must be returned to Alameda for
repair.
v) Note: Out-of-box failures returned after 90 days will be repaired and not replaced unless
approved by Clear-Com Management.
vi) Note: AWRs are not available after 90 days of receipt of product unless an AWR Warranty
Extension is purchased at the time of product purchase.