Clear-Com Concert for Newsroom - Manual (Page 45)

45 Concert Client User Guide for Mac
5.2 Audio device issues
Issue
Cause(s) Solution
A warning message is
displayed:
Warning: Cannot find any
audio device. You must
configure your sound
device and try again
This message is displayed
when Concert Client tries to
load an audio device and
cannot locate any devices.
Install an appropriate audio device
(for example, a sound card or USB
headset).
Check your configuration settings for
audio devices (see 1.4Configuring
the audio devices).
A warning message is
displayed:
Warning: Cannot load your
sound device. You must
configure your default
sound device and try
again.
This message is displayed
when Concert Client tries to
load an audio device that is not
configured in the Mac.
Example:
You are using a USB headset
with Concert Client. You then
quit Concert Client and unplug
the USB headset. When you
restart Concert Client, Concert
Client tries to load the USB
headset but does not succeed.
Either restore the audio device, or
configure a new audio device (see
1.4Configuring the audio
devices).
A warning message is
displayed:
Audio Device Unplugged:
Switching to [Device
Name].
An audio device is unplugged
while Concert Client is open. Concert Client automatically
switches to the next available audio
device.
You can also reconfigure the audio
device through the configuration.
Table 20: Audio device Issues
5.3 Client connectivity issues
Issue
Cause(s) Solution
A notification is displayed:
You have been
disconnected: This user
was logged in on another
computer.
This message is displayed
when you are logged in on
Concert Client on one machine
and attempt to log in on
another machine.
Logoff from the first machine and
attempt login again.