Clear-Com Concert for Newsroom - Manual (Page 46)

46 Concert Client User Guide for Mac
A notification is displayed:
Login time-out: Cannot
perform login. Verify the
media server port, or your
network connection, and
try again. Contact your
system administrator if
your problem persists.
The media server port is either
incorrrectly configured, or the
network (LAN) is very slow.
To check the media port, select
Preferences > Server->Advanced.
Ensure the Media Server Port is set
correctly. Contact your system
administrator for the exact value.
The default value is 6001.
A notification is displayed:
Login time-out loading
user data: Your network
connection may be too
slow. Please try again or
contact your system
administrator.
Login was successful but due
to abnormal network
conditions (for example, the
network is too slow), the
Concert Client times out while
receiving the contact and
conference information from
the server.
Contact your system administrator if
the problem persists.
A notification is displayed:
Your username and
password were not
recognized. Please check
and try again.
You have entered the wrong
username, the wrong
password or both.
Alternatively, your user
account does not exist in the
database. Contact your system administrator if
the problem persists.
A notification is displayed:
No role associated to this
username. Please contact
your system administrator.
The username and password
were entered correctly but the
user account was not set up
correctly. Contact your system administrator.
A notification is displayed:
Maximum number of users
exceeded in the system.
Please contact your
system administrator.
More users were created in the
database than the number
allowed by the license key
provided. When this happens,
none of the users will be able
to login.
This may happen when a
database is restored, and
the default license key
(maximum 5 users)
is not updated. Contact your system administrator.
The administrator can then do any
of following:

Delete unused users in the
system to match the number
allowed by the license key.

Update the license key.

Contact Clear-Com for a license
key that allows more users.
Table 21: Client connectivity Issues