Trouble shooting – CNB ID2810PVF User Manual
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XNET Network Dome Camera User’s Guide
6.2. Trouble Shooting
6.2.1. After XNET/XNET-Wireless is successfully installed.
• XNET/XNET-Wireless in viewing mode, neither channel name nor video is display
and eventually timeout message is shown up.
Ö Check the power and network connection of XNET/XNET-Wireless.
To check if the network is properly operating, open the browser and try to connect to any
server:
Example)
or open the MS-DOS Prompt and type the following:
Example)
ping
Then press Enter. If you see the “
Reply from
…” message it means that the network is
working properly.
To check if the XNET/XNET-Wireless is connected, open the MS-DOS Prompt and type the
following.
ping [the IP of the server]
Example) ping 192.168.1.112
If you see the “
Reply from
…” message, it means that the server is properly connected.
If you do not see a Reply message, check if the network cable and power cable are
properly connected.
6.2.2. After Successfully Connecting to the XNET/XNET-Wireless
• Video movement is slow.
Ö In Basic Setup of Admin Mode, lower the “Quality”. High quality means more data. You
can also set the “Max. upload rate” to higher value. But this value must be lower than
the maximum upload speed of your network. For example, if the maximum uploading
bandwidth of the network is 400Kbps, set the total “Max. upload rate” as 384Kbps. If you
set it higher, the video image can be corrupted with artifacts.
Ask your network manager or ISP for maximum uploading bandwidth of the network.
• The image is dull and I see green, pink dots.
Ö This could be caused by performance limitation of the PC. Do not run too many programs
while running viewer program. The other reason could be missing data while
transmission from XNET/XNET-Wireless.
• Mosaic phenomenon.
Mosaic phenomenon occurs when not enough network bandwidth is available considering the
resolution and frame rate of the video.
Example is 704x480 video with low Max. upload rate.
Users are recommended to adjust resolution and frame rates to lower values for lower
bandwidth network.
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