Contacting customer support, Technical telephone assistance, Numbers to call – Agilent Technologies Wireless Network Optimization Platform E6474A User Manual
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Getting Assistance, If You Need It
6
Agilent E6474A User’s Guide
131
Contacting Customer Support
Technical telephone assistance
Before you make a call to technical support, you can save
yourself time by ensuring that you have the following
information at hand:
• Software revision (found by selecting Help > About
E6474A while running the E6474A software).
• Phone brand and model.
• Error message received (text).
• Configuration (how the phones are connected).
• Operating system used.
• The brand and model number of the computer being used.
• How much RAM is available on the computer, and the
amount of free hard disk space.
Your E6474A Wireless Network Optimization Platform
software includes 12 months of Response Center Support. To
use the telephone assistance:
1 Install the software.
2 The Customer Business Center will provide you with a
packet of information, which includes your system handle
number. Please refer to that number when you call for
support. To establish a Support Contact, please call the
Customer Business Center.
3 Ask the Agilent Technologies engineer your question.
Numbers to call
For technical support, contact your local country- specific
office and they will quickly forward your enquiry to the
person who can best help you solve your problem.
For up- to- date, country- specific contact information, go to
.