Returning the system for service, Warranty repair – Agilent Technologies Wireless Network Optimization Platform E6474A User Manual
Page 132
132
Agilent E6474A User’s Guide
6
Getting Assistance, If You Need It
Returning the System for Service
The instructions in this section explain how to properly
package the system for return to Agilent Technologies.
Warranty repair
If the system is still under warranty or is covered by an
Agilent Technologies maintenance contract, it will be
repaired under the terms of the warranty or contract. If the
system is no longer under warranty or is not covered by an
Agilent Technologies maintenance plan, Agilent Technologies
will notify you of the cost of the repair after examining the
unit.
When a system is returned to Agilent Technologies for
servicing, it must be adequately packaged (see
on page 133) and have a complete
description of the failure symptoms attached.
When describing the failure, please be as specific as possible
about the nature of the problem. Include copies of additional
failure information (such as receiver or computer failure
settings, data related to system failure, and error messages)
along with the system being returned.
NOTE
Please notify Agilent Technologies before returning your system for
service. Any special arrangements for the system can be discussed at that
time. This will help Agilent Technologies repair and return your system as
quickly as possible.