Brocade Network Advisor SMI Agent Developers Guide v12.3.0 - Manual (Page 14)

xiv Brocade Network Advisor SMI Agent Developer’s Guide
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Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Switch model
• Switch operating system version
• Software name and software version, if applicable
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
• Description of any troubleshooting steps already performed and the results
• Serial console and Telnet session logs
• syslog message logs
2. Switch Serial Number
• The switch serial number and corresponding bar code are provided on the serial number
label, as illustrated below.
3. World Wide Name (WWN)
• Use the licenseIdShow command to display the WWN of the chassis.
• If you cannot use the licenseIdShow command because the switch is inoperable, you can
get the WWN from the same place as the serial number, except for the Brocade DCX. For
the Brocade DCX, access the numbers on the WWN cards by removing the Brocade logo
plate at the top of the non-port side of the chassis.
Brocade Network Advisor SMI Agent support
Report any problems or issues in using the Brocade Network Advisor SMI Agent to the following
e-mail address:
[email protected]
When contacting support at Brocade, provide the following:
• Brocade Network Advisor supportSave. Refer to the Brocade Network Advisor User Manual for
the steps involved in running the supportSave command.
• Steps followed to produce the problem
• Error messages received
• Sample code exhibiting problem (if possible)
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FT00X0054E9