HP LaserJet 3150 All-in-One Printer series - Manual (Page 181)

EN Solving fax problems 179
Voice calls aren’t
being received by
the phone or
answering
machine
connected to the
line. The telephone cords may not be
connected properly.
The answer mode or rings to answer on
settings may not be set properly.
The answering machine or phone may not
be functioning.
See “Connecting” in the getting started
guide to check the installation. The
HP LaserJet 3150 product must be the
first device connected to the phone line.
See “Changing answer mode and rings to
answer” on page 129 to determine which
settings you need.
Connect the phone or answering machine
directly to the phone line and see if it
works by itself.
Items loaded in the
document feeder
tray fall forward out
of the tray. The item is on a very lightweight media. Do not try to pull the page out because
you may damage the scanner. To remove
the page, see “Clearing jams from the
scanner area” on page 160. Then, curl or
roll the item in the direction of the printed
side, unroll it, and reload the item.
Incoming fax calls
are not being
answered by the
HP LaserJet 3150
product. The answer mode may be set to Manual.
The rings to answer setting may not be set
correctly.
The distinctive ring feature may be turned
on and you do not have the service, or you
do have the service and have not enabled
the feature (Australia, Canada, New
Zealand, and US only).
The telephone cords may not be
connected properly, or the telephone cord
is not working.
If the answer mode is set to Manual, the
HP LaserJet 3150 product never answers
calls. You have to answer the phone and
start receiving the fax yourself.
Check the rings to answer setting for your
configuration. See “Setting the answer
mode and rings to answer” in the getting
started guide to determine which settings
you need.
Check the distinctive ring feature to
ensure it is set properly. See “Enabling
distinctive ring detection” on page 132.
See “Connecting telephone cords” the
getting started guide to check the
installation, or replace the telephone cord.
Problem Cause Solution